According to Dr. Stolovitch, communication should be clear and concise; the format for responses must be specified.
In the email communication, Jane has done a great job outlining the situation and providing a possible solution as recommended by Dr. Stolovitch (Laureate, 2012). The way I see it, Jane is probably the PM or ID and requires feedback from a team member to complete their work. It is possible that this person may have not met the deadline if one was clearly communicated either because they were not in on the scheduling or they simply have poor work habits. As much as the tone is apologetic which may not be appropriate, it is probably the best way to get to this team member’s attention if they are the bossy kind (Laureate, 2012).
The voicemail provides an alternative means of getting to Mark. The tone used does not communicate a sense of urgency and Mark seems to have the option on how to send the data. I would however, choose this over the face-to-face meeting which seems lazy with no sense of urgency. The tone and body language leaves much to be desired.
It is quite clear that moving from email to face-to-face, the message got weaker. The email had so much clarity and provided a means for the recipient to go back and review the message if unclear about any aspect. The activity presented in the art of effective communication provides a clear example of how the same message must be communicated in a different style based on the mode of delivery but make sure that the urgency and content are all consistent regardless of the means. I also realize that in communicating challenges, it is necessary to provide a possible solution while ensuring that tem members are clear on how and when to respond.
These are all lessons that I have learnt and will transfer to any situation whereby I need to communicate with stakeholders and clients.
References:
Laureate Education, Inc. (2012). “ Communicating with Stakeholders“ Boston, MA: Dr. Harold Stolovitch
Laureate Education, Inc. (2012). “ Project Management Concerns: Communication Strategies and Organizational Culture“ Boston, MA: Dr. Harold Stolovitch